Orders/Shipping/Returns

Ordering Information
Orders may be placed online, by phone, or e-mail.

Shipping Information

• Most items are shipped via UPS standard delivery. Expedited options available upon request.
• Most of our items have weight-based shipping rates (you can find the weight of each item on its detail page). The shipping policies of UPS require rounding up weights to the next full pound. Some items may be shipped based on volume because they are large but light.
• Most orders ship within 1-5 business days. Occasionally certain products may not be available. If an item is on back order, we will reach out to you to discuss shipment options.

Return Policy
If any products don't meet your expectations, we'll replace them or issue a refund. Items may be returned up to 30 days after ordering if they are new, clean, unused, and in original packaging with all labels and tags included. Please note: weight-bearing climbing equipment is non-returnable. To return an item please contact us either via phone or email.  After you have received a confirmation, we recommend that you send your package through an insurable shipping method with a tracking number. Once we receive your items we will issue a refund to your credit card for the purchase price of the item(s) only.  Shipping costs are non-refundable.

Invoice Terms
All payments are due within thirty (30) days of invoice date for approved credit accounts. Accounts with a past due balance are ineligible for additional shipments until the outstanding balance and finance charges are paid in full.